Wholesale Terms and Conditions

Orders

Wholesale pricing applies to stores with a retail storefront and/or website. New customers will be requested to provide appropriate documentation.

Pricing

Before an order is confirmed, prices and minimums are subject to change without notice.

Payment terms

All payments are due prior to shipping. Customer will be contacted via email once the order is confirmed to arrange payment. Payment is accepted via credit card (Amex, Mastercard or Visa), check or wire transfer. There is a 3% charge for all credit card and wire transfers. Orders with a declined credit card will be held and contacted for alternate payment. If the card doesn’t approve and another form of payment is not supplied, the goods will be released back into stock after 5 business days.

Shipping

The wholesale cost of goods does not include shipping charges. Orders are shipped from Los Angeles and shipped via Fedex Ground and billed separately unless a 3rd party account number is provided by the Account. Shipping costs are billed out at standard rates directly to customer. Freight carrier is subject to change without notice.

All routing information must be specified at time order is placed. KILN does not ship C.O.D.

Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify KILN if changes are needed prior to shipment.

Order cancellations and changes

Changes to orders can usually be accommodated before order reaches warehouse for fulfillment. If order has been processed, order changes cannot be accepted.

Claims and returns

All claims for missing or damaged items must be received in writing within 5 business days. All items must be unworn, unwashed, and undamaged. All returned items must also be unaltered and include any original packaging, including all tags the item came with.

Please direct all questions to : Wholesale@kilnapparel.com