Q: What currency are your prices in?
Prices for all of our items are listed in US Dollars.
Q: What forms of payment do you accept?
We accept all major credit cards: Visa, Mastercard, Discover, and American Express as well as PayPal.
Q: What shipping options do you have?
KILN offers FREE ground shipping on all orders over $150 (excluding taxes and shipping) going to any destination in the contiguous United States. Please allow 3-8 business days for arrival. All in-stock orders are processed within 1-2 business days and are shipped from Los Angeles, CA. For orders under $150, we charge a flat rate of $7.95 for ground shipping.
We also offer the option of 2-day shipping for $25 and $35 for next day as long as your order is placed by 12 noon pst during a normal business day. Any orders placed during a weekend or business holiday will be shipped on the next business day.
For Hawaii and Alaska, the shipping will cost $15 for 2-day delivery.
*Please note, orders containing pre-ordered and in-stock items will be shipped when all items are available for shipment.
Q: Do you deliver to PO boxes?
We do not ship to PO boxes. Please provide a non-PO Box address for the shipping address.
Q: Do you ship to APO / FPO addresses?
At this time, KILN does not ship to APO / FPO addresses. Check back soon or you can contact us at email@example.com for further information.
Q: What countries do you deliver to?
At this time, KILN only ships within the United States. Looking to have our products shipped to you internationally? Contact us at firstname.lastname@example.org for more information.