What currency are your prices in?
Prices for all of our items are listed in US Dollars.
What forms of payment do you accept?
We accept all major credit cards: Visa, Mastercard, Discover, and American Express as well as PayPal.
What shipping options do you have?
KILN offers FREE ground shipping on all orders over $150 (excluding taxes and shipping) going to any destination in the contiguous United States. Please allow 3-8 business days for arrival. All in-stock orders are processed within 1-2 business days and are shipped from Los Angeles, CA. For orders under $150, we charge a flat rate of $7.95 for ground shipping.
We also offer the option of 2-day shipping for $25 and $35 for next day as long as your order is placed by 12 noon pst during a normal business day. Any orders placed during a weekend or business holiday will be shipped on the next business day.
For Hawaii and Alaska, the shipping will cost $15 for 2-day delivery.
*Please note, orders containing pre-ordered and in-stock items will be shipped when all items are available for shipment.
Do you deliver to PO boxes?
We do not ship to PO boxes. Please provide a non-PO Box address for the shipping address.
Do you ship to APO / FPO addresses?
At this time, KILN does not ship to APO / FPO addresses. Check back soon or you can contact us at email@example.com for further information.
What countries do you deliver to?
At this time, KILN only ships within the United States. Looking to have our products shipped to you internationally? Contact us at firstname.lastname@example.org for more information.
Can I cancel my order?
If you would like to cancel or adjust your order, email us at email@example.com within one hour of placing it and we will do our best to edit it. If an order has already been processed, any cancellation or adjustment requests will need to be handled through our normal return process.
Though we always make our best effort to ensure all items available online are in stock, KILN may need to cancel orders in the event of the unavailability of an item. We will alert you immediately via email or phone if this is the case.
What is your return policy?
We do not offer returns at this time, all sales are final.
When will my order ship?
We typically process all in-stock orders within 1-2 business days. You will receive a shipping confirmation as soon as it does.
When will my order arrive?
We typically process all in-stock orders within 1-2 business days with shipping ranging from 3-5 business days for most locations.
Where can I find my tracking number?
As soon as you order ships out, you will receive an email from us with your traceable tracking number.
Can I update my address?
If you notice an error in your shipping address, please contact us at firstname.lastname@example.org within an hour of your order being placed.
My tracking number says my package was delivered but I cannot find it.
Please send an email to email@example.com as soon as possible and we will work with you and the courier to try to track it down. KILN is not responsible for lost packages reported more than 1 week past the delivery date.
How should I care for my item?
We believe the fabric your garment is made out of is just as important as the style it is cut into. We strive to find the best of the best in not only look and feel but in ease of care. All of our garments can be laundered at home and have been preshrunk to insure they will look just as beautiful wash after wash. Check out the individual item page for specific details on how to care for each piece or you can also refer to the label inside the garment.
What if my items are damaged, defective or incorrect?
While KILN strives for perfection, we recognize that sometimes errors or defects occur. If you receive a damaged, defective or incorrect item, email us at firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number within 3 days of receiving the product. We’ll make it right.